Delivery
Shipping & Returns Policy
We only sell and ship to customers that are located within the United Kingdom.
The services provided by our carrier are outside our control. While we cannot guarantee delivery dates or times, UK delivery is normally no more than 1-2 working days after despatch.
In the event of a delayed delivery, we regret we are unable to offer compensation. Should you not receive your goods within 8 days, a refund or replacement will be offered.
We package our products extremely carefully - in the unlikely event that they are damaged in transit or faulty, you can notify us via telephone or email. You must then return the goods unused and in their original condition within the next 5 working days.
If for any reason you are not completely satisfied with your purchase, you may cancel your order within 7 days of receipt of the goods and request a full refund or replacement. However, as per standard industry practice, we cannot accept returns of customised items or special orders (that is, items that are marked as being ones we never hold in stock and have to place special orders for). Also return transport is a customers expense
You must notify us within 7 days of receiving your goods via telephone or email if you wish to make a return. You must then return the goods unused and in their original condition within the next 5 working days.
It is your responsibility to insure the goods with the carrier you use to return them as we are unable to process a refund until we receive the returned goods, and we cannot accept any liability for goods we do not receive.
We will either replace or process a refund upon receipt of the goods within 7 working days, according to your requirements. We regret we cannot control how long it takes your card issuer to credit your account.
If the goods you received were substitute goods, damaged in any way or are of unsatisfactory quality, we will also compensate you for the cost of return postage.
If the package or goods are damaged, please report this to our carrier upon delivery or as soon as possible thereafter.
Mailings
frank-It may occasionally send you promotional emails about services offered by the company or announcements pertaining to our products - if you requested them by checking the appropriate box on the form. If at any time you no longer wish to receive such mailings, you can opt out as detailed below.
Payments
We only accept payments from customers within the mainland UK in pounds sterling. Our payments are processed by RBS Worldpay.
Compliance with Legal Process
We may disclose personal information if we are required to do so by law or we in good faith believe that such action is necessary to comply with the law.
Removing and Correcting Personal Information
Upon request, frank-It will:
- Remove your personal information from our database;
- Correct personal information that you state to be erroneous;
- Allow you to opt out of further email contact.
Please send opt-out and change-of-details requests to info@frank-it.co.uk
External Sites
frank-It is not responsible for the content or the privacy policies of any Web sites to which it may link.
Law governing the Terms
Use of this Web site and these Terms shall be subject only to the laws of England and Wales which shall exclusively govern the interpretation, application and effect of all the above permissions, exclusions, licences and conditions of use.
Jurisdiction
The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Web site and its use and these Terms.
Where national regulatory authorities have jurisdiction over the contents of this Web site, frank-It has attempted to ensure compliance with the requirements of such regulatory body. However, some of the information in the pages contained in this Web site is not to be accessed from certain jurisdictions and no representation or warranty is made as to whether the information available in this Web site complies with the regulatory regime of countries from which the pages in this Web site should not be accessed.
Health and Safety Policy
The company recognises that complying with the Health and Safety at Work etc. Act 1974 (and regulations made under it) is a legal requirement, not a matter of choice.
Our policy is to exceed the minimum requirements of the law where possible and to do this we will provide sufficient resources to meet this commitment. We will also ensure that systems are in place which will allow us to maintain, monitor and, where necessary, improve safety performance. Included in these systems will be means to allow communication and consultation on health and safety matters between all levels of the business.
In return, the Company expects employees at all levels to exceed their minimum legal duties, which are given later in our organisational responsibilities. This includes co-operating with us on safety matters and taking care of their own safety and that of others, whether from within the company or from outside, who may be affected by their actions.
Any information, instruction, training or supervision necessary to meet these commitments will be provided to those who require it in order to perform their job safely.
The policy and the way it has operated will be reviewed at least annually and more often if the business changes in nature or size. Any revision necessary to improve safety performance will be made and then reported to employees.
Stephen Gibb
Position: Managing Director
This revision dated: 10/07/2009
Copyright
If you know of any sites that are in violation of our copyright or if you have any questions or comments regarding this notice, please contact us for immediate assistance.
